1. Domestic Shipping (Within India)

  1. Order Processing Time
    • Non-Custom (Standard) Orders: Typically processed and handed over to our courier partner within 2–3 business days of payment confirmation.
    • Custom-Printed Orders: After proof approval (if applicable), production takes 5–7 business days; once production is complete, packages are shipped immediately.
  2. Carriers & Services
    • We use reputable courier services (e.g., Blue Dart, DHL, FedEx) to ensure timely delivery and secure handling.
    • Standard shipping is the default option; expedited shipping (e.g., overnight or 2-day delivery) may be available at an additional fee—please contact us to arrange.
  3. Estimated Delivery Time
    • After pickup by the courier, most domestic shipments arrive within 2–5 business days, depending on the destination city or region.
    • Remote locations (e.g., certain rural or northeastern areas) may require up to 7–10 business days.

2. International Shipping

  1. Availability
    • We currently offer shipping to select countries outside India. Before placing an order, verify that your country is eligible at checkout or contact our Support Team for confirmation.
  2. Shipping Carriers & Service Levels
    • International packages are shipped via recognized international couriers (e.g., DHL Express, FedEx International).
    • Delivery speed options (e.g., Economy, Express) vary by destination; available options and rates are displayed at checkout or quoted by Support upon request.
  3. Estimated Delivery Time
    • Express Services: Typically 5–7 business days from dispatch.
    • Economy Services: Typically 7–14 business days from dispatch, depending on customs clearance processes.
  4. Import Duties, Taxes & Customs
    • All duties, customs fees, and import taxes levied by the destination country are the responsibility of the recipient.
    • We recommend checking local import regulations and estimated fees prior to placing an order to avoid unexpected charges upon delivery.

3. Shipping Costs & Fees

  1. Domestic Shipping Charges
    • Standard shipping up to a specified weight (e.g., up to 500 PVC cards) is billed at a flat rate, displayed during checkout.
    • Heavier or bulk orders (e.g., over 1,000 cards) are charged based on volumetric weight; the shipping cost calculator automatically computes the final rate at checkout.
  2. International Shipping Charges
    • Rates vary by destination country, package weight, and chosen service level (Economy vs. Express).
    • Accurate shipping fees are calculated and shown at checkout. If any discrepancy arises, our Support Team will contact you before confirming the order.
  3. Additional Handling & Insurance
    • All shipments include standard packaging protection (bubble-wrapped envelopes or small boxes).
    • Shipment insurance is included for domestic orders up to a certain value (e.g., INR 5,000). For higher-value shipments (especially international), we recommend purchasing additional insurance to cover loss or damage; this option is available at checkout or upon request.

4. Order Processing & Cutoff Times

  1. Order Cutoff for Same-Day Processing
    • Orders placed before 12:00 PM IST (Monday–Friday) are generally processed on the same business day (subject to payment verification).
    • Orders placed after 12:00 PM IST will be processed the next business day.
  2. Public Holidays & Weekends
    • Our processing center and courier partners do not operate on Indian public holidays or weekends (Saturday–Sunday). Orders received during these periods will be queued and processed on the next business day.
  3. Expedited Production & Rush Fees
    • For urgent requirements—either standard or custom orders—you may request an expedited production slot (e.g., same-day or 24-hour turnaround).
    • Rush service is subject to availability and incurs an additional express handling fee; please contact Support before placing your order to confirm feasibility and cost.

5. Tracking & Notifications

  1. Shipping Confirmation
    • Once your order is handed over to the courier, you will receive a Shipping Confirmation email containing:
      • Courier name (e.g., Blue Dart)
      • Tracking number (e.g., AWB reference)
      • Estimated delivery window (with date range)
  2. How to Track
    • Click the “Track Your Order” link in your Shipping Confirmation email, which directs you to the courier’s tracking portal.
    • Alternatively, copy the provided tracking number and paste it on the courier’s website to view real-time status updates.
  3. Delivery Attempts & Notifications
    • Most couriers attempt delivery once per day. If you are not available at the delivery address, the courier may leave a notice with instructions for re-delivery or pickup at a local facility.
    • It is your responsibility to monitor tracking updates and coordinate with the courier for alternate delivery windows or pickup options.

6. Package Packaging & Protection

  1. Standard Packaging
    • PVC cards are packed in protective sleeves, then placed in a rigid mailer or small corrugated box to minimize bending.
    • Bulk orders (e.g., >500 cards) may be packaged in appropriately sized cartons, with internal padding (bubble wrap or foam) to prevent shifting or damage.
  2. Custom-Ordered Items
    • Custom-printed PVC cards are allowed to cure/dry before packaging (to prevent smudging). This adds approximately 12–24 hours to overall processing time.
    • Sensitive items (e.g., smart cards with embedded chips) are individually bubble-wrapped, then placed in a sealed, anti-static envelope to protect against electrostatic discharge (ESD).

7. Lost, Stolen, or Damaged Shipments

  1. Risk of Loss
    • For all shipments, risk of loss or damage passes to you once the package is marked “Delivered” by the carrier at the address you provided.
    • If a package is “Left at Door” or “Delivery Attempted” and not physically received by you, the risk still transfers upon carrier’s proof of delivery.
  2. Reporting Issues
    • Lost or Stolen: If the carrier tracking shows “Delivered” but you cannot locate the package, you must notify us within 14 days of the delivery date. We will assist with filing a claim, but replacements or refunds will only be issued after carrier investigation concludes.
    • Damaged in Transit: Upon delivery, inspect the package immediately. If you notice visible damage to the packaging, open it in the presence of the delivery agent (if possible) and capture photographs of both the packaging exterior and interior contents. Contact us within 7 days of delivery with photo evidence.
  3. Resolution for Lost/Damaged Shipments
    • Domestic: Once the carrier confirms loss or damage, we will either re-ship the items at no extra charge or issue a full refund, based on your preference.
    • International: For lost or damaged shipments, we will work with the international courier to file a claim. Once the claim is approved, we will proceed with re-shipment or refund. Note that international claims may take 4–6 weeks to resolve.

8. Delivery Delays & Force Majeure

  1. Shipping Delays
    • While we strive to meet all estimated delivery windows, occasional delays may occur due to high order volume, warehouse constraints, or courier service interruptions (e.g., strikes, vehicle breakdowns).
    • If your order is delayed beyond 7 business days past the original estimated delivery date, please contact Support for a status update.
  2. Force Majeure
    • Neither E-Card Service nor our courier partners shall be liable for any delay or failure in delivery due to events beyond reasonable control, including but not limited to:
      • Natural disasters (floods, earthquakes)
      • Acts of God, war, terrorism, civil unrest
      • Labor disputes (strikes, lockouts)
      • Government restrictions or customs embargoes
      • Pandemics or health crises affecting logistics
    • In such circumstances, we will make commercially reasonable efforts to resume shipping as soon as practical, but delivery schedules may be extended significantly.

9. Return Shipping (Exchanges & Refunds)

  1. Defective or Incorrect Items
    • If you receive a defective or incorrect item (e.g., misprint, damaged card), we will provide a prepaid return label. Once we receive and verify the returned item, we will either re-ship a replacement (no additional charge) or process a full refund, per our Return & Refund Policy.
  2. Change-of-Mind Returns
    • For eligible change-of-mind returns (see Return & Refund Policy), you are responsible for the cost of return shipping.
    • We recommend using a trackable shipping service to ensure delivery and to prevent disputes regarding lost returns.
    • Returns should be shipped in their original packaging, with all accessories and documentation intact to avoid restocking fees.

10. Contact Information

For any questions regarding this Shipping Policy, or to inquire about your shipment status, please contact us:

Email: help@ecardservice.in
Phone: +91-6296988498 (Mon–Fri, 10 AM – 6 PM IST)
Address:
E-Card Service
Karanjali, South 24 Parganas
West Bengal
Pin Code – 743348